Thickened Futon Floor Mattress Foldable Camping Portable Roll-up Mattress Sleeping Mat 19
£74.01 – £147.76
| SKU | Mattress19 |
| Construction | Machine Made |
| Material | Polyester |
| Fill Material | Polyester |
| Applicable area | Living Room, Bedroom, Hall, Kids Room |
| Thickness | Approx.10cm |
| Features | Soft and Supportive |
| Easy to Store and Carry | |
| Multi-functional Mattress | |
| Product Care | Wipeable surface |
| Note | 1. Please be aware that actual colours or sizes may slightly vary from the given. 2. As the tightly packed, before first use, leave the floor mattress flat in a well-ventilated area for 48-96 hours and pat it gently to help it expand. Time will bring the thickness, fabric and wrinkle to the original shape. Please give time a little time. |
| Q&A | Q1:Can this mattress be laid on the floor? Q2:The alignment in the middle looks uneven, will it be uncomfortable to sleep on it? Q3:Can the mattress be washed? |
ABOUT OUR PRODUCT
Soft but Supportive
Generally, Softness and support, these two attributes are at odds with each other, the soft mattress often lacking support, when you lie down you will sink in and feel the floor, but a firm mattress, it’s support but rock hard, if you sleep for a long time back pain is inevitable. BUT THIS SPECIAL FLOOR MATTRESS THAT COMBINE SUPERIOR BACK SUPPORT WITH A SOFT SURFACE. When you lie down, you will feel loose and limp, so relaxed, so deliciously serene, so wonderfully lazy.
Multiple Materials Filling
The secret of Soft but Supportive was this: Five-layer Construction: surface + microfiber fill + memory foam + microfiber fill + surface. The surface was premium high thread count fabrics; The second layer is softness layer, 550GSM whole piece microfiber fill; The core layer is support layer, 4 inches memory foam. Five-layer Construction make up the special soft and supportive futon mattress.
Easy to Store and Carry
Come with 1 pair of bandage, 1 storage bag, for better storage and carrying, The foldable tatami floor mattress allows you to get a comfortable sleep wherever you go. Perfect for small apartments and tight spaces, effectively save living space and move easily. You can easily fold it and put in the included storage bag when you don’t need it. Easy to travel or store keep it in your closet or other storage location.
Multi-functional Mattress
This mattress pad could be used as bedroom futon mattress, floor mattress, carpet, tatami pad, also could be guest bed or tent mattress, mattress topper.
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Last Updated: 17-06-2025
1. SHIPPING SERVICES
1.1 Domestic Shipping
• Standard Delivery (2-3 business days)
• Express Delivery (Next business day)
• Local Pick-up (By appointment)
1.2 International Shipping
• Standard International (7-14 business days)
• Express International (3-5 business days)
• DHL Express (2-3 business days)
2. SHIPPING COSTS
2.1 Domestic Delivery
• Free Standard Delivery for orders over USD 1,000
• Standard Delivery: USD 50
• Express Delivery: USD 100
• Local Pick-up: Free
2.2 International Shipping
• Asia Pacific: From USD 150
• North America: From USD 200
• Europe: From USD 200
• Rest of World: From USD 250
2.3 Additional Charges
• Remote area surcharge may apply
• Oversized items may incur extra fees
• Special handling fees when applicable
• Peak season surcharges may apply
3. DELIVERY TIMES
3.1 Processing Time
• Orders processed within 1-2 business days
• Pre-order items as specified
• Custom orders may require longer processing
• Order confirmation sent via email
3.2 Shipping Time
• Estimates begin after processing
• Business days only (Mon-Fri)
• Excluding public holidays
• Weather and customs delays possible
4. ORDER TRACKING
4.1 Tracking Information
• Tracking number provided via email
• Online tracking through website
• Real-time status updates
• Delivery notifications
4.2 Lost Packages
• Investigation after 15 business days
• Claims process initiation
• Insurance coverage details
• Resolution procedures
5. CUSTOMS AND DUTIES
5.1 International Orders
• Import duties buyer’s responsibility
• Local taxes may apply
• Customs clearance time varies
• Documentation provided
5.2 Customs Information
• HS codes provided
• Commercial invoice included
• Value declaration
• Return shipping for refused packages
6. SHIPPING RESTRICTIONS
6.1 Delivery Address
• No P.O. boxes
• Accurate address required
• Business and residential addresses accepted
• Address verification required
6.2 Restricted Areas
• Some countries excluded
• Remote areas may have limitations
• Freight forwarders accepted
• Military addresses restrictions
7. SPECIAL HANDLING
7.1 Fragile Items
• Special packaging provided
• Handling instructions
• Insurance coverage
• Damage prevention measures
7.2 Temperature Sensitive
• Special considerations
• Seasonal restrictions
• Packaging requirements
• Delivery timing
8. DELIVERY ATTEMPTS
8.1 Failed Delivery
• Two delivery attempts
• Notice left at delivery address
• Alternative delivery arrangements
• Collection point options
8.2 Address Changes
• Before shipment: Free
• After shipment: Additional fee
• Rerouting charges
• Return shipping costs
9. SHIPPING INSURANCE
9.1 Coverage
• All orders insured up to USD 2,000
• Additional insurance available
• Full value coverage options
• Claims procedure
9.2 Claims Process
• Documentation required
• Time limits for claims
• Proof of damage/loss
• Reimbursement process
10. RETURNS AND EXCHANGES
10.1 Return Shipping
• Return label provided for defects
• Customer pays return shipping
• International returns process
• Pack items securely
10.2 Exchange Process
• Exchange shipping fees
• International exchange limitations
• Size/color exchange priority
• Processing time
11. SPECIAL SERVICES
11.1 Gift Services
• Gift wrapping available
• Gift message options
• Multiple shipping addresses
• Special packaging
11.2 Corporate Orders
• Bulk shipping options
• Special rates available
• Dedicated support
• Custom delivery schedule
12. FORCE MAJEURE
12.1 Delays
• Natural disasters
• Political events
• Public health emergencies
• Carrier service disruptions
12.2 Alternative Arrangements
• Alternative carriers
• Route changes
• Delivery time adjustments
• Communication protocol
13. CONTACT INFORMATION
For shipping inquiries:
ProNex Leap LLC
1500 N GRANT ST STE N DENVER CO 80203 US
Email: [email protected]
14. UPDATES TO POLICY
• Policy subject to change
• Notice of significant changes
• Seasonal adjustments
• Carrier changes
Last Updated: 17-06-2025
1. RETURN ELIGIBILITY
1.1 General Conditions
• 30-day return window from delivery date
• Items must be unused and unworn
• Original tags attached
• Original packaging included
• Proof of purchase required
1.2 Non-Returnable Items
• Custom-made items
• Sale items marked “Final Sale”
2. RETURN PROCESS
2.1 Initiating Returns
• Login to your account
• Select order for return
• Choose return reason
• Print return label
• Package items securely
2.2 Return Methods
• Free in-store returns (United States)
• Postal return
• Courier pickup service
• Drop-off points
3. REFUND OPTIONS
3.1 Original Payment Method
• Credit card: 3-5 business days
• Debit card: 5-7 business days
• Bank transfer: 5-7 business days
• Digital wallets: 1-3 business days
3.2 Alternative Refunds
• Store credit (+10% bonus value)
• Gift card
• Account credit
• Exchange for other items
4. EXCHANGE PROCESS
4.1 Direct Exchange
• Size changes
• Color variations
• Style alternatives
• Quality issues
4.2 Exchange Conditions
• Subject to stock availability
• One exchange per item
• New items must be of equal or greater value
• Shipping fees may apply
5. RETURN SHIPPING
5.1 Domestic Returns
• Free returns for full-price items
• USD 50 for sale items
• Free for defective items
• Return label provided
5.2 International Returns
• Customer pays return shipping
• Tracking number required
• Insurance recommended
• Custom duties non-refundable
6. ITEM CONDITION
6.1 Acceptable Condition
• Unworn and unwashed
• All original tags attached
• No signs of wear or use
• Complete set of accessories
6.2 Unacceptable Condition
• Worn or damaged items
• Removed tags
• Altered items
• Signs of use or washing
7. DEFECTIVE ITEMS
7.1 Quality Issues
• Manufacturing defects
• Missing components
• Size discrepancy
• Color variation
7.2 Defect Claims
• Photo evidence required
• Detailed description needed
• Quality inspection process
• Resolution options
8. PROCESSING TIME
8.1 Return Processing
• 1-2 days for inspection
• 2-3 days for refund processing
• Email confirmation sent
• Tracking updates provided
8.2 Exchange Processing
• Stock check: 1 business day
• Processing: 1-2 business days
• Shipping: 2-3 business days
• Status updates provided
9. EXCEPTIONS AND SPECIAL CASES
9.1 Sale Items
• 14-day return window
• Exchange only
• No refunds
• Original condition required
9.2 Gift Returns
• Store credit only
• Gift receipt required
• Original purchaser notification
• Gift wrapping non-returnable
10. DAMAGED IN TRANSIT
10.1 Delivery Damage
• Report within 24 hours
• Photo documentation required
• Keep original packaging
• Immediate replacement offered
10.2 Claims Process
• Damage report submission
• Carrier investigation
• Resolution timeline
• Replacement shipping
11. HOLIDAY RETURNS
11.1 Extended Period
• Christmas purchases
• Chinese New Year items
• Special promotions
• Gift purchases
11.2 Seasonal Items
• Special return windows
• Condition requirements
• Processing timeframes
• Exchange options
12. RETURN RESTRICTIONS
12.1 Multiple Returns
• Account monitoring
• Return pattern review
• Restriction notices
• Account suspension possible
12.2 Prohibited Returns
• Used items
• Altered merchandise
• Damaged by customer
13. CONTACT INFORMATION
For return inquiries:
ProNex Leap LLC
1500 N GRANT ST STE N DENVER CO 80203 US
Email: [email protected]
14. POLICY CHANGES
• Subject to update without notice
• Current version on website
• Email notification for major changes
• Effective date specified
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