Artificial Moss for Home Room Indoor Outdoor Shelf Decor

Last Updated: 17-06-2025

1. SHIPPING SERVICES

1.1 Domestic Shipping
• Standard Delivery (2-3 business days)
• Express Delivery (Next business day)
• Local Pick-up (By appointment)

1.2 International Shipping
• Standard International (7-14 business days)
• Express International (3-5 business days)
• DHL Express (2-3 business days)

2. SHIPPING COSTS

2.1 Domestic Delivery
• Free Standard Delivery for orders over USD 1,000
• Standard Delivery: USD 50
• Express Delivery: USD 100
• Local Pick-up: Free

2.2 International Shipping
• Asia Pacific: From USD 150
• North America: From USD 200
• Europe: From USD 200
• Rest of World: From USD 250

2.3 Additional Charges
• Remote area surcharge may apply
• Oversized items may incur extra fees
• Special handling fees when applicable
• Peak season surcharges may apply

3. DELIVERY TIMES

3.1 Processing Time
• Orders processed within 1-2 business days
• Pre-order items as specified
• Custom orders may require longer processing
• Order confirmation sent via email

3.2 Shipping Time
• Estimates begin after processing
• Business days only (Mon-Fri)
• Excluding public holidays
• Weather and customs delays possible

4. ORDER TRACKING

4.1 Tracking Information
• Tracking number provided via email
• Online tracking through website
• Real-time status updates
• Delivery notifications

4.2 Lost Packages
• Investigation after 15 business days
• Claims process initiation
• Insurance coverage details
• Resolution procedures

5. CUSTOMS AND DUTIES

5.1 International Orders
• Import duties buyer’s responsibility
• Local taxes may apply
• Customs clearance time varies
• Documentation provided

5.2 Customs Information
• HS codes provided
• Commercial invoice included
• Value declaration
• Return shipping for refused packages

6. SHIPPING RESTRICTIONS

6.1 Delivery Address
• No P.O. boxes
• Accurate address required
• Business and residential addresses accepted
• Address verification required

6.2 Restricted Areas
• Some countries excluded
• Remote areas may have limitations
• Freight forwarders accepted
• Military addresses restrictions

7. SPECIAL HANDLING

7.1 Fragile Items
• Special packaging provided
• Handling instructions
• Insurance coverage
• Damage prevention measures

7.2 Temperature Sensitive
• Special considerations
• Seasonal restrictions
• Packaging requirements
• Delivery timing

8. DELIVERY ATTEMPTS

8.1 Failed Delivery
• Two delivery attempts
• Notice left at delivery address
• Alternative delivery arrangements
• Collection point options

8.2 Address Changes
• Before shipment: Free
• After shipment: Additional fee
• Rerouting charges
• Return shipping costs

9. SHIPPING INSURANCE

9.1 Coverage
• All orders insured up to USD 2,000
• Additional insurance available
• Full value coverage options
• Claims procedure

9.2 Claims Process
• Documentation required
• Time limits for claims
• Proof of damage/loss
• Reimbursement process

10. RETURNS AND EXCHANGES

10.1 Return Shipping
• Return label provided for defects
• Customer pays return shipping
• International returns process
• Pack items securely

10.2 Exchange Process
• Exchange shipping fees
• International exchange limitations
• Size/color exchange priority
• Processing time

11. SPECIAL SERVICES

11.1 Gift Services
• Gift wrapping available
• Gift message options
• Multiple shipping addresses
• Special packaging

11.2 Corporate Orders
• Bulk shipping options
• Special rates available
• Dedicated support
• Custom delivery schedule

12. FORCE MAJEURE

12.1 Delays
• Natural disasters
• Political events
• Public health emergencies
• Carrier service disruptions

12.2 Alternative Arrangements
• Alternative carriers
• Route changes
• Delivery time adjustments
• Communication protocol

13. CONTACT INFORMATION

For shipping inquiries:

ProNex Leap LLC

1500 N GRANT ST STE N DENVER CO 80203 US

Email: [email protected]

14. UPDATES TO POLICY

• Policy subject to change
• Notice of significant changes
• Seasonal adjustments
• Carrier changes

Last Updated: 17-06-2025

1. RETURN ELIGIBILITY

1.1 General Conditions
• 30-day return window from delivery date
• Items must be unused and unworn
• Original tags attached
• Original packaging included
• Proof of purchase required

1.2 Non-Returnable Items
• Custom-made items
• Sale items marked “Final Sale”

2. RETURN PROCESS

2.1 Initiating Returns
• Login to your account
• Select order for return
• Choose return reason
• Print return label
• Package items securely

2.2 Return Methods
• Free in-store returns (United States)
• Postal return
• Courier pickup service
• Drop-off points

3. REFUND OPTIONS

3.1 Original Payment Method
• Credit card: 3-5 business days
• Debit card: 5-7 business days
• Bank transfer: 5-7 business days
• Digital wallets: 1-3 business days

3.2 Alternative Refunds
• Store credit (+10% bonus value)
• Gift card
• Account credit
• Exchange for other items

4. EXCHANGE PROCESS

4.1 Direct Exchange
• Size changes
• Color variations
• Style alternatives
• Quality issues

4.2 Exchange Conditions
• Subject to stock availability
• One exchange per item
• New items must be of equal or greater value
• Shipping fees may apply

5. RETURN SHIPPING

5.1 Domestic Returns
• Free returns for full-price items
• USD 50 for sale items
• Free for defective items
• Return label provided

5.2 International Returns
• Customer pays return shipping
• Tracking number required
• Insurance recommended
• Custom duties non-refundable

6. ITEM CONDITION

6.1 Acceptable Condition
• Unworn and unwashed
• All original tags attached
• No signs of wear or use
• Complete set of accessories

6.2 Unacceptable Condition
• Worn or damaged items
• Removed tags
• Altered items
• Signs of use or washing

7. DEFECTIVE ITEMS

7.1 Quality Issues
• Manufacturing defects
• Missing components
• Size discrepancy
• Color variation

7.2 Defect Claims
• Photo evidence required
• Detailed description needed
• Quality inspection process
• Resolution options

8. PROCESSING TIME

8.1 Return Processing
• 1-2 days for inspection
• 2-3 days for refund processing
• Email confirmation sent
• Tracking updates provided

8.2 Exchange Processing
• Stock check: 1 business day
• Processing: 1-2 business days
• Shipping: 2-3 business days
• Status updates provided

9. EXCEPTIONS AND SPECIAL CASES

9.1 Sale Items
• 14-day return window
• Exchange only
• No refunds
• Original condition required

9.2 Gift Returns
• Store credit only
• Gift receipt required
• Original purchaser notification
• Gift wrapping non-returnable

10. DAMAGED IN TRANSIT

10.1 Delivery Damage
• Report within 24 hours
• Photo documentation required
• Keep original packaging
• Immediate replacement offered

10.2 Claims Process
• Damage report submission
• Carrier investigation
• Resolution timeline
• Replacement shipping

11. HOLIDAY RETURNS

11.1 Extended Period
• Christmas purchases
• Chinese New Year items
• Special promotions
• Gift purchases

11.2 Seasonal Items
• Special return windows
• Condition requirements
• Processing timeframes
• Exchange options

12. RETURN RESTRICTIONS

12.1 Multiple Returns
• Account monitoring
• Return pattern review
• Restriction notices
• Account suspension possible

12.2 Prohibited Returns
• Used items
• Altered merchandise
• Damaged by customer

13. CONTACT INFORMATION

For return inquiries:

ProNex Leap LLC

1500 N GRANT ST STE N DENVER CO 80203 US

Email: [email protected]

14. POLICY CHANGES

• Subject to update without notice
• Current version on website
• Email notification for major changes
• Effective date specified